This will take you 3 minutes to fill out, and trigger all necessary steps to make this easy, like Sunday morning.
- email address on order:
- order number:
- choose - What would you like to do? / Exchange / Refund
if Exchange, then:
- which item/items do you wish to exchange?:
- Measure your feet in inches or centimeters*from back of the heel to the tip of the longest toe:
- What item would you like us to replace this with?:
if Refund, then:
- Which item/items do you wish to return and get a refund?:
- choose - Why do you want to send this back to us? / My mistake, I ordered wrong size / Your mistake, Sockwa shipped wrong size / I didn't like how thin the sole is, I'd like more padding / Other.
if Other, then fill out description box.