Frequently Asked Questions
What is the status of my order?
Email us at email@example.com and we will try to get back to you within 24 hours. 48 hours on week-ends.
What is a Sockwa?
Sockwa is a shoe for people who'd rather go barefoot. The upper is stretchy and comfortable and conforms to the shape of your unique foot. The sole is thin, but durable. The entire shoe is crushable and washable.
How does sizing work?
We've created unique size charts for each model. The charts are based on the actual length of your foot (measured from the back of the heel to the front of your biggest toe). That determines your size(yes, you should measure now). Click HERE to choose between each model's size Chart.
How is a Sockwa supposed to fit?
They are form fitting shoes that are supposed to feel snug like a sock. They should push slightly against the big toe, but not be uncomfortable.
What are the Care Instructions for my Sockwa?
One of the great benefits of Sockwa is that they are machine washable. Just be sure to wash them in COLD water and line dry them. Exposing the footwear to excessive heat will breakdown the product much more quickly. Click HERE for exact CARE INSTRUCTIONS.
What is the Return / Refund Policy?
Click HERE for the Return / Refund Policy.
Can I use more than one coupon code?
No is the short answer. However, simply place two orders, and you'll have to pay shipping for both orders. If you email firstname.lastname@example.org with a note asking to combine the two orders you placed and refund one of the shipping charges, we will.
Are there extra fees?
IMPORTANT: International Customers:You WILL be liable to PAY the import Duty and Tariff on the Sockwa product that you buy from our website. The range is usually 5% to 20+% depending on each country's laws. Vist USA Department of Export.
None of these answer my question. I need to speak with someone, when are we available by phone?
We are open to answer questions via the phone on Monday-Friday 10 am to 2 pm PST. If you can't reach us then, please either leave a message or email us at email@example.com